Extortion to say the least! Took my car in for AC ...

Extortion to say the least! Took my car in for AC repairs some time ago. After conducting a diagnostic, they gave me an invoice which literally left me nonplussed (considering what was said to be wrong with the AC). At first, I didn't quite mind because I expected it to be good value for money. How mistaken I was. I ended up having to take it back for repairs a couple of times after and was made to pay extra despite having been offered a warranty the first time. Still no solution.

Of course, i didn't require a brain transplant to realise that they were clueless as to what the issue really was. I ended up getting my car fixed with a 'regular' mechanic, who immediately knew what was wrong and got it fixed for about a third of the amount that carmax charged.

I immediately realised that carmax didn't necessarily have bad intentions, but simply lacked the expertise. If they knew they weren't experienced enough, why bother to charge such an amount. I wouldn't have felt half as bad if I had wasted less money.

My advice to anyone reading this is that going to carmax guarantees you one of two things:





The choice is yours.