Called for verification of benefits, the lady who ...

Called for verification of benefits, the lady who picked up (operator) did not say business name or her name, I had to ask her where I was calling to make sure I dialed correctly. I told her what I was calling for and just told me hold on and did not tell me she was connecting me anywhere. I waited on the phone with the crappiest hold music ever (and I thought classical or instrumental music was bad) I was on hold for over 45 mins unfortunately had to hang up since it was time to go home. I started call 4: 43 PM and was on hold until 5:30 PM when I hung up!