Proriz Nian

Review of Opera Hotel Lviv, Panorama res...

SUPERB changed to INADEQUATE!!! My brother and I a...

SUPERB changed to INADEQUATE!!! My brother and I ate twice at the Panorama Restaurant in Hotel Opera September 2013, enjoying American Rib steaks and fine red wines. Service and meals were superb, and not inexpensive.
We returned again this June 2014. First meal was delicious and service was great, as expected. The second meal this June 2014 was not great and totally unexpected!! Our guest ordered a salad. My brother ordered an American Rib steak with a double order of frites. I ordered a bruschetta appetizer, a salad and an American Rib steak with double order of frites. Plus red wine. After waiting a very, very long time our waiter brought us at the same time: our guests salad, my brothers steak and my bruschetta!! Normally fine restaurants serve appetizers and salads first, and then the main courses, at the same time to the people at the table. I complained to our waiter and cancelled the rest of my meal. I also made a written complaint in the restaurants Book of Complaints. The meals here are most expensive and the service was INADEQUATE!! We want a refund!!!