Jamie Vaughan

Review of Lake Norman Chrysler Jeep Dodg...

Do not buy a car or truck from these people! I pur...

Do not buy a car or truck from these people! I purchased a new Dodge Ram 1500 Crew Cab in 2014 under their "free tires for life" and "free oil changes for life" promo. After the first year they said I had to pay extra for synthetic oil, because that was what Dodge recommended. I payed the additional cost because I thought I had to, even though I supposedly had "free oil changes for life". They replaced my first set of tires around 40,000 miles, at which point they said I was putting excessive miles on the truck and that there might be issues if I continued with that kind of mileage. I didn't think mileage even mattered! Recently I called to get the next set of tires at around 70,000 miles, at which point they said they had discontinued the program - "free tires for life" and that they would have to speak with a manager to get it approved. A service manager called and said after reviewing the claim, they was going to have to decline the claim because I had driven to far between oil changes. I only get the oil changed when the truck gets down to 5% on the warning system, they said that didn't matter. I said the oil doesn't have anything to do with the tires, again, that doesn't matter. If I were you I would just choose a company that doesn't employ little sales tactics that "sound too good to be true!" The manager finally quit returning all my calls, so the customer service is terrible!