Horrible service!!!!! I didn t receive a copy of m...

Horrible service!!!!! I didn t receive a copy of my 1099-R so I called to find out what the issue was, no one had an answer. The lady explains that they have to mail a new one so I give her my new address (b/c I m displaced by Hurricane Harvey, she then tells me that I have to write them a letter stating I need my address changed and requesting my 1099-R. I very angrily obliged and send the note and STILL have yet to receive my documents. I called today and she says no changes were made but that they just put my letter in my file. Then WHAT was the point in writing it?!! Needless to say it s now going to take another 10 business days to get my documents.