Igor Jovic

Review of Hornung's True Value

Not so good folks. We have rented there before, bu...

Not so good folks. We have rented there before, but this time we were trying to rent a mud buggy and trailer for our concrete replacement project, but the associates working in there that evening (3/13/17) unfortunately were not able to help us with this rental. First off the trailer was huge and the associate assisting us did not hook it up correctly to our truck (we learned that afterwards). I pulled around to the store and when I tried to load the machine on to the trailer it came off the truck trailer that is and it flew up into the air. No one was hurt and our truck was not damaged, but thank God the trailer came off in their parking lot and not while we were on the road. Guy working there apologized and admitted that he was not good with hooking the trailers. Working together we were able to hook up the trailer again and then we were given these chains and metal things to secure the machine, but once again associate was not able to assist in securing the load as once again we were told that nobody is there that knows how to do this. We lost just over hour and forty five minutes trying to rent, load and leave this store, but we were not able to do so. So I was just done...I called the Hornungs store over in Linglestown and they had the same machine there and much smaller trailer to haul it. Guy working at that location was super helpful and knowledgable and helped us load and secure the machine. We are renting over there from now on. Suggestion is just to give all the associate some basic training around how to work with the equipment that they are renting. It will go a long way.