What a great experience.

What a great experience.
Buying a new hi-fi system is always a challenging experience if you're not completely across all the ridiculously convoluted and complex intricacies of the possible combinations, but Martin and the team at Carlton AV made this easy and - here's the important part - welcoming; no snooty comments on budget, no semi-autistic comments on what I should already know, just good service and a welcoming environment.

I came in on a rainy afternoon with a couple of records and they were happy to audition three sets of different speakers, lugging them in and out of the room and grabbing me a coffee along the way. Subsequently came back with my partner and children and were again made to feel welcome (this can't be said for all the hi-fi stores I've been in to!). Ended up buying both hi-fi and multi-room system from them.

Subsequently had a problem with the Sonos multi-room - brought it back in today and they dealt with it without any drama at all. Great service, great space, and I'll be back for my next hi-fi upgrade.

B.