Patrizio P

Review of Van Mildert

Incompetent and lazy

Incompetent and lazy

I made an application for renting a property with an estate agency related with them and I give them details of 2 guarantors.

They asked to me and my guarantors one thing per time instead of asking all together, I mean they asked to fill a form after 3-4 days they asked 12 months of bank statement (never happened in my life, normally it is only about 3 months) after a week other details, so they took more than 2 weeks to collect all the details they need, the estate agency obviously couldn't wait long and I lost the house. If they have asked all in one time it could have take 3-4 days to give them what asked instead of more than 2 weeks.

Also, after almost 3 weeks they told me that they weren't able to reach my previous landlord and that they could accept reference letters instead. Why you have to wait so long? I could have gave you the first week.

Last, I often call them to speak about it, asking what they need from me or from my guarantors, only the last time I was told that for data protection they couldn't talk to me about my guarantors, when before we talk about that. The negotiations where 3 weeks long the data protection came only on the 3rd week.

They are incompetent, take too much time to do things, and they ask far too much personal data that what they really need. Thanks to their laziness I lost the property.
I have never been so disappointed.