Stacie Avalos

Review of Chicago Trolley and Double-Dec...

When we bought our tickets the girl was very frien...

When we bought our tickets the girl was very friendly and helpful. However no one ever explained that when you buy the night tour they have limited seating and that they oversell tickets. After waiting 40 mins for the tour, only 1 trolley arrived and about 45 people were left off. The only explanation was that it's a 1st come 1st serve. We would have to call on a Monday to speak to a manager for a possible refund.

When I called the person answering the phone was rude and hung up on me when I asked to speak to a manager. JIMMY NEEDS CUSTOMER SERVICE TRAINING. CHICAGO TROLLEY IS A RIP OFF.