I have been to the dining area many times and the ...

I have been to the dining area many times and the food and the service was exceptional. I took my family this time and I was not impressed. I left a note saying that the food was cold and the dessert was mediocre. I also sent an email and the response was equally shallow. All it says was it's okay. It's not okay. If you're going to run a restaurant you have to treat your customers better and I wasn't when I filed a complaint.