Elyse Balogh

Review of Illinois Department of Human S...

Very unclear and disorganized procedures and corre...

Very unclear and disorganized procedures and correspondence. My first time dealing with the office was less than ideal, I ended up in tears because they kept moving me around so much and treating me like I'd done everything wrong. Now, trying to follow up on a letter I received while out of town, the due date for the requested materials is today, but out of the 7 times I have called on different days I have never been able to speak to a person. The number they gave me in the letter goes immediately to voicemail, where I have left voicemails and have not been contacted back. The number on Google gives you the option to speak to an operator, but that number is disconnected.