ALMOST every representative i call and speak with ...

ALMOST every representative i call and speak with has a very bad attitude! they obviously is miserable and mad with their job and should find a different job! They all act irritated when ME as a PAYING customer is only asking questions and trying to get an understanding. I had one rep hang up in my face today very rude!!! The calls should start being monitored and reviewed by higher authority to see how us as customers is being treated which is horrible!!!