I was put on hold for 3!!!!!, yes, 3 hours and fin...

I was put on hold for 3!!!!!, yes, 3 hours and finally spoke to a person who helped me NOT ONE BIT! I emailed them ten days ago to see if that might be a faster way to get a response, but as of today, I have NOT received a reply! Who is running our retirement system? Are they a bunch of disgruntled people who resent teachers because I've worked with non-teachers who were extremely resentful and caddy. There is no excuse for the sorry customer service that is supposed to be there for those of us who paid into our retirement many, many, many years.