We purchased an e-ticket on the net, and reaching ...

We purchased an e-ticket on the net, and reaching no indication and no one to tell us where to go. We have to queue at the cash tickets ask the same person. What good then e-ticket ??
Then we had to wait in the queue pdt 1/2 hours in sweltering heat, people began to feel ill ...
In addition 12 euros for 45 minutes of film, this is fraud!
As too often in public services, too expensive for what it is poorly organized and poor quality of service !!