I really must say, this institution is a staple in...

I really must say, this institution is a staple in our community and I would truly be lost without this wonderful resource. The staff are a healthy dose of weird (especially the upstairs crew) which, admit it, we all need in our lives. However...when seemingly everything hinges on complete focus and accurate information-gathering, these public servants drop everything and dutifully assist me with whatever I need help with. Also, never have I witnessed a city employee wake a sleeping patron with such grace and professionalism.