Trish McElhill

Review of St Marys NHS TRust

93 year old mother with dementia transferred by am...

93 year old mother with dementia transferred by ambulance from care home to A&E. The treatment, care and respect shown by all the staff was remarkable and we are extremely grateful. I would have given 5 stars except for the discharge procedure and waiting for medication. It took 6 hours and then transport provided would not allow my sister to travel with our mother as nursing staff had not requested a plus one. Throughout our time there, I was shocked to hear the demands and watch the behaviour of a number of patients in the Acute Medical Unit from requesting special food/sandwiches to being rude to staff. One patient on arrival immediately went to wash her hair and on her return asked nursing staff to get her some hot water and honey ! The staff are Saints !