This has to be the worst membership experience to ...

This has to be the worst membership experience to date. When I was ready to start working out again after a year of cancer treatment and I decided to joined the gym at the Bellevue. A month later I broke my wrist. I called to freeze my membership and they said that I would need to send an email, but they weren't sure if they had the right address and to call back and check during the week. ... It bounced and long story short they wouldn't honor the freeze because I deleted the bounced email and I could not "prove it". Pretty hard to type an email left handed the week you break your wrist, let alone resend, recall and then loose 2 months of membership, plus pay the fees.... yikes! Ironically, it's customer appreciation week.