I've been waiting for a refund for way longer than...

I've been waiting for a refund for way longer than I should be now. And each time I call them to check on it they are still apparently months behind from being able to actually process the request. At the rate they're going each time I check I'm not going to see a refund until sometime next year, and that's absolutely ridiculous. It's scary to think that such incompetence is in control of so many people's money.