The service provided by Velvet travel ltd is avera...

The service provided by Velvet travel ltd is average. Although their website is easy to navigate, I was not completely satisfied with my overall experience. The booking process was smooth, but the customer service could be improved. The response time to my queries was slow, and I felt that my questions were not answered adequately. I would recommend Velvet travel ltd for their website usability, but they could work on improving their customer service.