What a disappointing hotel!

What a disappointing hotel!

From the very beginning, it went wrong.
We were picked up from the airport and they forgot to bring the baby car seat! We were told to just our the baby in our laps and that would have to do.
Finally arrived at the hotel and convinced to upgrade to a bigger suit, so we did, and the room was shabby and tired, cables on the floor which were a safety hazard, no cot, high chair or kettle as requested and we were informed they wouldn t arrive until 6pm! The room was small and not worth the money!
My husband had organised a suprise bottle of bubbles for our anniversary and that hadn t happened either.
The rooms are so small, we have asked for furniture to be removed and we.

We spoke to the staff and we finally went back to the original room we had booked which had a door to separate the bedroom which is what we had originally wanted.
We can t even unpack for our 5 day break as only one small wardrobe for 2 adults and 1 toddler.
We even have more family arriving here tomorrow to celebrate the weekend!

We picked this hotel as we were informed it was the best in Berlin with attention to detail and lovely rooms.
It couldn t be further from the truth.
What a disappointing start to the long weekend.