Carolline Agustiani

Review of Sanghyang Indah Resort & Spa

The location is strategic and easy to find but the...

The location is strategic and easy to find but the problem is that I ordered two places via Agoda which are deluxe and villas for 4 adults. On the website, it is written that you can get free breakfast. After I booked and paid, I checked the website again to make sure that I really got breakfast. On the website it is still written to get breakfast. The next day when I arrived at the place and wanted to check in, suddenly the receptionist said the order was only room only. I want to protest through the booking, but the only results listed are the date of entry and exit, check in time, and the type of room ordered. Then, wifi facilities are only available in deluxe hotels, villas cannot. Even though on Agoda it says free wifi for the villa. For the villa, the place is actually comfortable because the air conditioner is working well and very cold but unfortunately dirty. On the double bed there is a lot of black sand and black ants. The sofa in the living room and dining tables were dirty too. In the villa you can cook because there is a kitchen and cooking utensils provided but it's dirty and sticky. The bathroom is okay, clean, and hot water is available but in the sink there are lots of moth wings. Facilities are subject to charge such as spa, breakfast, jacuzzi, and do not include all in. The atmosphere around the hotel and villa is shabby because of the many large leaves that fall and scatter. The receptionist is difficult to call it takes some time to pick up the phone maybe because there are more psbb so there are not so many serving.

For just a 1-2 day vacation, not bad. It's okay if you want to rest in a quiet and lonely place. Around the hotel there are many places to eat and beach attractions.