My attempt to give birth here was nothing short of...

My attempt to give birth here was nothing short of traumatic. On the day prior to the birth of our son, we came in for an appointment. Everything was fine. We returned later that evening, well into the beginning stages of labor. After a very brief consultation, we were told we'd need to leave as per their policy of having mothers wait until they've "progressed far enough" to labor at the center. My husband, our private doula and I waited nearby, certain that we'd be invited back anytime. As my labor progressed, I strong feeling of anxiety arose. This was my third child. We were told on numerous occasions how quickly labor would become delivery for a third time mom and told stories of children being born on their doorsteps. I believe it. We called again, and again we were turned away because, to them, my labor had not progressed enough for it to be worth their time. Dejected, my husband drove us home. We spent two agonizing hours waiting, haunted by the feeling that the people we had trusted to deliver our child were not concerned about us at all. Again, we called. And again, we were told to wait. Things had reached a point where I could no longer wait. I needed help. We drove to a nearby hospital. On the way, my husband called to inform them. Only then did they respond, offering to allow us to come in. But it was too late for that. I wasn't willing to go there and risk being told to leave again. Within an hour of arriving at the hospital, I had given birth. No pitocin, no manual manipulation. My body was ready. BYW was not. The hospital staff were excellent; I felt cared for, and that was what I needed most.
Several weeks after our son was born, I reached out to BYW to get a refund on the payment I had made for delivery. We were told that our insurance would cover everything except a $750 facility fee, which we had paid in full. The financial person there, who was extremely difficult to get ahold of and never returned our voicemails, eventually answered the phone several weeks later. She told us that they were still attempting to bill our insurance and that once that had been cleared up, our refund would be sent. After 3 months of waiting, trying numerous times in between to contact her again, we finally got ahold of another staff member that told us they had fired that woman and midwife, Shelley, would handle the issue personally. She waited a week to tell us that they would not issue a refund because the 15 minute exam they did the day before birth counted as use of the facility. The same facility they wouldn't let us use.
In hindsight, we realized how terrible of a business this place actually is. Most of their shortcomings throughout my pregnancy, from the incompetent, ever-changing array of poorly trained staff who all had their own unique views and advice, to the midwife who told me not to eat carbs despite my bloodwork showing I did not have gestational diabetes, were easy to overlook because we were sure, so sure, that this was going to work out well in the end and we would have the birth we wanted. We did not and instead had a horrible experience. And in the end, the staff cared nothing of this. They simply wanted their money.