Joli Sancz

Review of Vacation Tour and Travel

I wish I can give them ZERO stars, they have horri...

I wish I can give them ZERO stars, they have horrible customer service especially a representative called "GEORGE" which is extremely rude and does not care about customers at all. He should find another job that does not deal with customers, that is how bad he is. I asked to speak to manager and he hanged up the phone on me, I kept calling until I finally got a supervisor named Reisha who totally supported his rudeness stating she sits next to him and heard conversation but that is impossible a supervisor would allow some employee to speak to customers the way he did. I even had another customer on three way in our conversation who was astonished of their treatment I received from these two representatives. It's been going on 2 months and I have not been able to book my so called free cruise that BLUE GREEN VACATION provided me (which is not free because I paid $199 upfront and it's non refundable). PLEASE DO NOT FALL FOR BLUE GREEN VACATION TRAP!!! Instead of being a pleasant vacation experience it has been a total nightmare. They get you upfront by purchasing their gifts and all you need to do is sit for an hour presentation. Which that presentation ended up being a whole day thing. We were so exhausted for the pressure to buy a vacation home that during the presentation that we ended up buying another package which I totally regret, just to get out of there. But really try to avoid doing business with VACATION TOUR & TRAVEL, and Good Luck to you if you do.