Always been a fan of this shop, however four weeks...

Always been a fan of this shop, however four weeks ago we ordered a mattress and it came with a hole on it. We returned it and we were told we were going to get a refund on a gift card, 4 weeks have passed and it hasn't happened. I just spoke to a lady in the customer service who explained me the mattress never arrived to the store, she did stress that was nothing to do with us but delayed our refund. She was very patient and helpful but waiting for a refund for 4 weeks is still ridiculous. There should be better ways to track returns on the system considering it is a mattress not a 7 euro toilet brush.
I requested me gift card to be emailed to me rather than to be delivered in the post as it will take way longer and still that is a service that is not provided

I still stress out of all the agents in ikea I have talked to she has been the nicest but still, pretty disappointed about this messed up in my order.

Will not shop here again.