Robert Houston

Review of Truly Strings

I paid him for a pickup replacement on a Fender Te...

I paid him for a pickup replacement on a Fender Telecaster Baja. He seemed to be a rather friendly guy, and a youngster getting started. Gave me a good price and I gave him a tip because he did the job while I waited. After I playing it for a while at home, I realized that. Something was wrong. I tapped the pickups while switching them and they were incorrectly installed. I called him to set up a new appointment to correct it and he didn't answer and I left a message. He didn't return my call after 4 days so I took a chance and drove to his house. He answered the door and in a very unfriendly way told me that he got my message, was busy doing other things and that I had to make another appointment. No apology for the incorrect install, no assurance that he would correct it and no refund.