Jessie C

Review of Scioto Downs Racino

If you're a veteran or military dependent, don't w...

If you're a veteran or military dependent, don't waste your time. I went with my mother last night and tried to get a loyalty card and was told that they would not accept my "commissary card." (What is a commissary card, I have no idea.) I tried to explain to her that this is a MIILTARY ID, not a commissary card, but the girl just had no idea what she was looking at. She gave me her name (Dawn) and a number of someone who wouldn't even be in the office until the next day.

I spoke to Vince (not sure which department he works in) and he spent several minutes getting it double checked with the Ohio Lottery folks and came back and said it was fine, go ahead and grab my loyalty card at the guest services.

Guest services did not get the message, because they asked me if it was given the okay and they were still dragging their feet. All of this for a military ID? I've never had problems getting it accepted anywhere. No thanks, I say, I don't have time to sit and deal with this. We spent the money we brought and decided not to come back.

Today I call them again because I'm still simmering a little bit over not being allowed to use my military ID, and I ask the person I am speaking to (supposedly a supervisor) if this is the same person I spoke to the night before. She says no, there was no supervisor last night, but her voice sounds familiar. In hindsight, it should have been obvious at that point she was lying because one should not have to recall if there was a supervisor on shift the night before in order to remember if she was working then. She tells me under no uncertain terms that they DO NOT accept military IDs for their loyalty card program. Cut and dry. Doesn't happen At this point, they have been given the go ahead by the folks in the Ohio Lottery office and I'm having a hard time imagining them turning away veterans on the regular, but this is what this lady is saying.

So I hang up, grab the paper that I was given with this lady's name on it and sure enough, the name she gave me today was the name written on the paper last night. It was she that I spoke to, and she for some reason decided to lie about it.

At this point I'm stewing pretty good over what just happened. Not only have they been given the clear to use military IDs, but this woman has just decided not to.

Calling the Downs didn't help. No one knew who to transfer me to aside from the same office. I've called twice, talked to the staff several times in an attempt to get this resolved but it's not my job to make sure that this casino follows a uniform set of rules in line with the law. I just won't be back, and if you plan on using a military ID I wouldn't bother going either.

(If you're wondering why the fuss over a loyalty card, let me just mention that one, it's the principle and two, the cards usually have great perks and are totally worth getting.)

The night before, I did get a card from across town at Hollywood no problem, so if you want to avoid the hassle, just go there.