My welcoming Porter was very pleasant and I could ...

My welcoming Porter was very pleasant and I could tell she was a hard worker. John Lafemina, my service advisories, was exceptional. The wait for my oil change wasn't too bad for a Saturday. They were nice enough to wash my car after servicing. Unfortunately it wasn't dried, so it spotted, making it look worse than before the wash. My key fob was also returned in damaged condition, as if it had been run over. I informed John of this to merely point out that the staff needs to take better care of people's investments. He was very understanding and said the dealership would cover half for a new key.