Deplorable customer service! And do not call upon ...

Deplorable customer service! And do not call upon their catastrophic retouching service. I went back to the store after wearing jeans 5 times: the fly had broken. The touch-up service decreed that it was due to improper use (how do we use a fly badly?) And they put pressure on me to go through their service to have it repaired, saying that it would be more expensive elsewhere. Afterwards I think it was wrong, and in addition they replaced the fly with a model in the wrong format, too large, result it does not hold and I have to tie it with a rubber band.
I have been a loyal customer for years but since then I have bought nothing. And I rediscovered the pleasure of going to real shops!