If you are arriving by car or the car park, it is ...

If you are arriving by car or the car park, it is extremely unpractical because of the location of the lobby and lack of service.

Overall very poor experience with staff. Pulled up in car with two kids, car seats, luggage, etc. Asked attendant for luggage cart and was told they only have one luggage cart in entire hotel at it was being used. I had to walk to airport tunnel on 3rd floor and retrieve an airport trolley. Attendant was very rude and even argued with me when I asked for help, that he was there for valet only. Manager contacted room and asked me to come down and speak with him and when I did he was apparently unavailable.