Was playing Moby Dickand won 8-doubloon but a seco...

Was playing Moby Dickand won 8-doubloon but a second screen popped up asking for me to go to a new game and when I clicked go back to the game playing it would not give me my points or to spin again. This happened at 7:30 a.m. on Sept. 19th. This not the first time this has happened, but this time I lost 41,961 points and I'm not happy.