Cass R

Review of Statue Cruises

3 stars because Liberty Island and Ellis Island ar...

3 stars because Liberty Island and Ellis Island are beautiful! The experience is incredible and worth the time/money.

However, if I were rating based on customer service and employees, I wouldn't even give a star. The security and staff who were guiding us onto the boats were possibly the most rude individuals I have ever seen. The security snapped at me for not walking through the security line fast enough and the staff basically pushed you on and off of the boat.

I have never experienced any such actions from staff who were supposed to be accommodating their customers and to this day I am disgusted with the way they treated the customers.

Note, this was in 2017, perhaps they have better staff now?