Cindy Delor

Review of Scioto Downs Racino

Yesterday my sister and I visited El Dorado casino...

Yesterday my sister and I visited El Dorado casino for a day of renewal of sorts. We had let some bad feelings and words cause us to put our sisterhood on hold for a while. In any event it was decided that El Dorado (to us always Scioto Downs) was where we would mend fences.
I had been ill and hadn't been there in over a year and had hit a few nice jackpots there over the years. Why I have even had my picture taken in front of my machine with the "big check". On yesterday's visit I contributed more than I won and I save my gambling $ for well over a year. I mean. My mom"s favorite quote was "It's only money!" And too, you only gamble what you can "afford" to lose. I spent more than I planned, those dreams of holding another big check didn't come to pass. Yet, I spent my "mad money" going Mad and having fun!!
Anyway. I digress, the review was on service I received there from day into night from the smiling valet service to a very exceptional bar waitress named Angie. I spent my career training representatives on how to treat customers and Angie had she worked for me, would have her picture hanging on what we used to call a Wall Of Fame. She was everything you'd want an employee to be. She approached with a smile that never left her face, then continued with a warm caring voice tone accompanied by open friendly body language. I asked her a few questions and complimented her on her job. I shared that I knew too often all you hear are complaints and especially now all you here all around is negativity, anger and hate. She replied that she had to agree and that sometimes a person like me made up for those ones that got you down. Angie is a REAL people person. In the service industry, we need these kind of people. If you don't like people, choose a different career path. The Angie's are an asset to your company, should receive attention, should be a trainer, a role model for new hires. She exceeded my expectations beyond my belief, and she seemed to appear to every different area I went. She explained that she had picked up for some else shift and was moved to different locations. She popped up once when I needed a bathroom break and I had over $500 in my machine and was fearful of leaving, so she offered to stand guard that I could trust her and I knew that I could. Awesome is all I can say. I hope you give her a raise, a promotion or something great because you have a WINNER in her. ANGIE can increase profits for you. People feel luckier around positive happy people.
I would also add that it didn't stop with Angie, it continued through to our meal where we were greeted by a waitress that was the warmest, most friendly girl with a beautiful smile named Jessie at Brew Brothers & co. This day, now evening, was getting better and better! She brought our food which arrived quickly, prepared as we asked, and she checked back to inquire if something was wrong with the food. I replied that I hadn't seen my sister in some time and had so much to say that I hadn't shut my mouth long enough to take the first bite. Anyway, she had beautiful laugh too.
I just want to close by saying that El Dorado casino won my business back and I will keep an eye out for these two. They made that much of an impression. Every organization should have an Angie or Jessie to help them set the bar on customer service relations!!
Thanks for the experience. I will be back.
Cindy DeLor
Columbus, OH