Susan Zhang

Review of Hotel Reconquista Plaza

The worst hotel receptionist I ever encountered af...

The worst hotel receptionist I ever encountered after traveled 50+ countries with no problem solving skills and full of attitude without the one to greeting and helping guest,and I m not the only one at the reception having different problems at that one single time .To list a few reasons out of many: 1) I booked double/twin room where I find it is a room of 4 single beds. OK that's fine. 2) The hot water boiler not working in the room, so I came down to ask him anyone to come take a look. His reply"I'm working by myself I can't go". Fine, so I take down the boiler and ask if he could fill it with already boiled water, as I'm sick and need to keep drinking hot water throughout night and can't be running up and down from level 5 all night,plus already have a fever going on. He said he can't fill it. So I asked can you exchange one,he said no. I said can I swap an empty room's boiler. He said no. I said OK can I change room,he said no room available.i said can I borrow a container from the restaurant in hotel, he said no they need to use in the morning. I said I can return the first thing in the morning. He said no others need to use. I said I'm really sick can you call someone to help you. He said no there's no one just him,and he later said he can't help he just a receptionist. I said can you find someone fix the boiler, you guess what he said, no. Finally he called someone in local language that I don't understand, and despise me standing waiting for his answer he just walked around and walked away. I ask what your hotel manager say he said he will call. I asked then are you plan to leave me at the reception and didn't even acknowledge the information,he said you can go to your room... I stopped right there don't want to waste more of my time and such a shame a hotel has someone has no problem solving skills and full of attitude to represent it, and surely it won't last long.