Sara Jay Anderson

Review of StoneTrends LLC

I want to start this review by saying that I have ...

I want to start this review by saying that I have beautiful counter tops in my brand new kitchen and I will love them for as long as I am in this house. However, I must question whether the stressful and disappointing journey we went through to get to this point was worth it - especially when there are other Cambria dealers in town (though stone trends will tell you they are the only one). First of all, when they templated our counter tops they missed a section, which was easily fixed. Next, our install date, which they advertise is 10 - 14 days from template date, was pushed two additional weeks because of a scheduling error (there was another customer with our same last name). This delay essentially halted our renovation and pushed our completion date back. Finally, we approved our template, our delayed install date came, and the seams were cut completely wrong. Our contractor rejected the slabs on the spot because the cuts and veining were so egregiously messed up and did not match the approved template. It then took 4 additional weeks, another personal trip to their showroom (40 minutes away from where I live and work) to rectify the situation. It was explained to me during this last trip that Cambria Brittanica veining "never" matches up perfectly and that I needed to have realistic expectations based on the quartz I chose. The manager on our project, who I must say did work very hard to help us, had not been there the day we originally picked out the counter top, and apologized that no one had explained that to me initially. Either way, I find it interesting that their stance is "we can never get the seams to match" when other vendors strive to match every seam. Our entire experience with Stone Trends was that we kept falling through the cracks of their system. I do want to emphasize, once again, that in the end, our counter tops are incredibly beautiful and the veining does for the most part match up because ultimately they put seams where there were no veins --- but I do think that others may find similarly fantastic countertops without all of the obstacles we experienced.

The first two photos below are the rejected original (late) counter tops. The second two are the rectified counter tops. Note how they matched the white for the seam on the first piece and the second piece is not lined up perfectly, but in the grand scheme of our kitchen it is not noticeable.