Ruth Frost

Review of Bristol Energy

Not very good so far- although I sent in meter rea...

Not very good so far- although I sent in meter readings as requested for my switch, for some reason they can't seem to explain, they used estimates. Although I have their reply which confirms they received the readings, they are refusing to use them now 'as it doesn't fit in the disputes procedure'. Poor service.

Response to response; yes I have had various emails from your customer services, including mixing up the readings info you have, and since the offer of how to deal with the problem doesn't include using the correct readings I originally sent, I'm not impressed.