James Larson

Review of Venus Travel & Tourism

John at Venus Travel helped plan a vacation for ou...

John at Venus Travel helped plan a vacation for our family of four to Italy. We won't be using his services again.

During our planning meeting, John spent more time on the phone with other customers than listening to our requests. As a result, instead of ending up in a family suite in Rome, my wife and I spent the first two nights of our trip sleeping on a small and uncomfortable pull out couch while our teenage son and daughter shared a queen size bed in our exceedingly small room. Upon returning to our hotel the second night, we were greeted with a message from the company he booked for our tour of the Colosseum the following morning notifying us that our visit had been canceled. Since we were scheduled to catch a train the next afternoon, we were unable to reschedule.

We also asked that John book a private driver for a trip along the Amalfi coast. Imagine our surprise when instead of a car, a tour bus filled with 25 other passengers pulled up in front of our hotel. So much for our stated desire to be able to ask the driver to stop so we could take in a vista or pick out an interesting restaurant for lunch.

We contacted John with the issues we confronted and, to his credit, he attempted to make things right. I will also acknowledge that the transfers and Vatican and Capri tours he booked for us were everything we expected. That said, for what we paid for the trip, I am confident we could have done as well ourselves at a fraction of the cost.