My CEO called today regarding aviation training an...

My CEO called today regarding aviation training and spoke to Mary about how to receive instructions about enrollment package, however he was astounded by the reply of this representative who clearly responded sarcasticly saying "she couldn't drop off any papers". My CEO felt very discriminated by her sarcastic response. Mary just caused your business a $60,000 loss since our inquiry was very serious and still is. Please bring this matter to Mary and rest assure we will call again regarding this manner. Thank you!