Taty

Review of MyLoanCare

Absolutely awful! If I could give negative stars, ...

Absolutely awful! If I could give negative stars, I would. They ran two Escrow analysis reports two months apart for some reason, then when I called the first time, I was told to call my county to see why they raised taxes twice. I called the county and they said they didn't raise taxes twice and to call LoanCare back to adjust my escrow charge. I called LoanCare back and was told it was LoanCares fault and that second charge will not affect me and to disregard. Now fast forward to the 2nd of the month, I got charged the second fee that the LoanCare rep told me wouldnt happen. Called again in the morning, was put on a 40minute hold, followed by the supervisor telling me he would call back. No call back, and I called back to follow up, the rep who answered said she can't find that supervisors ID that I gave her - which HE told me. and put me back on hold. 4 calls, endless hours, no resolution, and it's time to refinance with a different company.

*UPDATE:* they replied leaving a contact email that I emailed within minutes of them leaving it, and no one ever got back to me. I guess they leave that so that people reading the review feel like things were resolved when they werent.