Keyawn1990

Review of Sheraton Boston Hotel & Towers

Stayed here last year for 2 nights and I used Pric...

Stayed here last year for 2 nights and I used Priceline to book a good deal. At check-in I could tell the girl at the desk was brand new because she looked nervous and cautious while using the computer. I made sure to tell her I already paid for the room on Priceline when she ran my card and asked it s only for the $50 incidental hold, correct? She replied yes that s all. She ended up charging my card for the room.... I brought it up to a manager when I spotted it on my checking account. Honest mistake, right? After him giving me a hard time about it (basically saying I m wrong) I had to prove it to him showing him my bank statement even though they can see that they charged my debit card on their system.

After a big hassle, he said it was all fixed and I should see my money back in my account at midnight and I will not be charged (it was being held). He offered me absolutely nothing for limiting my funds during a trip and not seeing how a few hundred dollars out of my account during my stay could be a big deal I guess. I asked if I could get a drink voucher for the hotel bar and he said that it s illegal? He eventually gave me a hotel credit for $50. I was satisfied but still annoyed at the ordeal. Fast forward to 6:30am the next morning and my account was charged and the hold was never reversed! I storm down to the front desk and ask for a manger. She is extremely rude and tells me she doesn t see any charge to my card. She again requests to see my bank statement, I show her. She says there s nothing she can do even though I show her that they charged me and I said oh great you just take my money and now it s my problem? I then request an extra nights stay, being that I already paid for it... she said no and basically told me to go F myself after they took my money! $200+ stolen from me! She then accused me of already complaining about this and getting the $50 hotel credit but I had to explain further that this isn t the issue and that they have my money. Called corporate and got nowhere and finally disputed it after making a claim with my bank. Never staying at this overpriced idiotic hotel again.