Ernest Vaudry

Review of London Elizabeth Hotel

I stayed at this hotel from the 19th to the 21st o...

I stayed at this hotel from the 19th to the 21st of January as part of a group of 13 people. Our main complaints included: 1. Upon arrival, the front desk was confused and couldn't find some of our reservations. 2. Several or our rooms had no or insufficient heating. (January). 3. Several of our rooms had no hot water. 4. The spartan breakfast was announced available at 7 a.m. After waiting for 10 minutes, we were asked at 7.45 to come back in 15 minutes. 5. When we did arrive Napkins and various articles of trash from the night before were still strewn about the floor of the breakfast area. 6. On the last day, we asked the front desk to hold our luggage until about 14.00. Upon our return, we discovered that the front desk allowed someone to walk off with one of our bags. Their incompetence was compounded with the arrogance of the front desk staff who refused to check their records to see who had checked out having left baggage behind so that we could possibly contact them before they left the country. The manager wisely interjected that we had left our luggage in their care at our risk and peril. CONCLUSION: Bad hotel, stay away.