Emmy H

Review of Crowne Plaza Richmond West

My husband shows up at the hotel to find out they ...

My husband shows up at the hotel to find out they have NO air conditioning and NO TV, they offer him a complimentary hot breakfast. It's august for goodness sakes, the windows don't open, and you think a free hot breakfast makes up for sweltering in a dingy hotel room with no television. Get real. The hotel was dingy, with no AC or TV, how friggin good could the breakfast possibly be and why would you even think that would make up for it, it clearly states in the hotels amenities AC and TV. Poor Poor customer service, the guy didn't even know the cancellation policy and we were our Credit Card was charged a week before check in. The guy said they charged your Credit card the day of arrival. Horrible hotel, DO NOT stay here!