They are not serious. The service is awful. They n...

They are not serious. The service is awful. They never answer the phone. The last: they increased the price 40% from one month to the next without warning. The answer was that they discontinued that plan by doubling the speed. Reality is previous measurement the same horrendous speed. If you don't want to deny, look for another provider. These small businesses are a good idea for areas abandoned by large isp. Unfortunately they are managed by inexperienced who do not seek to grow or provide good service. Just charge. They cannot not have support on weekends. Ask for a claim number and report the enacom.