Worst experience ever!!!

Worst experience ever!!!
We didnt have reservations and went as a walking. I understand that part so they had told us, 1 hour wait. But it went to 2:40 hour. They had removed us from queue. I dont care if theire busy that is not my business to figure out their business and traffic.
My business is to pay you and expect an awesome time.

Also worst customer service, the fact that we were a group of 6 and been in the store, someone should have approached us and ask us if we have been helped and resolve the issue. We had to NUMEROUSLY ask when is our turn. They keep saying 30 minutes, 15 minutes but eventually it became 2 hours and 40 minutes.

At some point I felt discriminated because if they knew we were with the other group in queue, they should of called us or wonder where the other group went.

Very poor management. They made us wait for such time and still didn't have the audacity tobgive and extra run. That 8-15minute ride doesn't compare to the 2 and 40 minute of our precious tourist time.

To the business, this ride is not a 5 dollar ride and your food and waters that are highly priced at $5 dollars for a single drink. Therefore i expect the highest of quality and customer satisfaction.

P.S we did try to reserve but your agent that answered you do accept walkings. And we trusted to go in with ease. The fact that you guys didn't have guys to admit its ALL you guys fault was the worst. Trying to figure who removed us is not a solution, but acknowledging your customer and your area of improvements would have been OK.