Heidi B

Review of Freightliner of Arizona

Unfortunately, I have to give at least 1 star... A...

Unfortunately, I have to give at least 1 star... Actually, maybe 1 star is appropriate. They were very nice over the phone when I asked about getting a PM done on my truck. I asked about making an appointment and was told there was no need. If I arrived around the time they opened, I would get right in and it will only take 2-2 1/2 hours to complete and will get me right back on the road again.

I guess they deserve 1 star for being so convincing and so nice while straight out lying to you. I'm sure they have to practice a lot. I know I wouldn't be able to be so blatant when lying straight to someone's face knowing that I am cheating them. Being an Owner Operator, everything coming out of your pocket, plus not putting in the miles that day and possibly the next, really puts a damper on things for the next couple of weeks. These people don't seem to care in the slightest.

I arrived at Velocity at 7:30 am. I checked in telling them I needed a PM done and also needed the drivers side windshield replaced, a couple of sockets weren't working and needed those looked at and needed a cover for a fuse box under the hood. They said it would be no problem. They will have it all completed by 3-4pm. That seemed a little extreme to me, but maybe it takes a long time to find a fuse box lid, who knows...

It is now 5:30 pm and Velocity says now that they should have everything done by 7:30... TOMORROW MORNING. They have completed the PM and looked at the sockets and are replacing them. What took so long? They say that my company took a long time to approve the cost. Unbeknownst to them, my company copied me on all of the emails they were sending back and forth. It had nothing to do with my company and everything to do with Velocity. My company responded to them within minutes.

We told them to forget about the windshield and they can hand me the fuse box lid. They indicated they would have everything all done and put back together by 9 pm and we can pick up the truck at that time.

This place sucks big time!! Next time I'll try the Freightliner out in Chandler... Ugh!