Went to Red's for lunch with a few friends on a Sa...

Went to Red's for lunch with a few friends on a Saturday afternoon. The place was very slow, I think there was 2-3 other people in the bar. Our order was taken promptly and the bartender / server was awesome. Drinks came out quickly. The food not so much. When it did arrive both cheeseburgers that we ordered were cold. The cheese wasn't even melted. I complained that the food was cold and the bartender spoke to the cook about it within earshot. The cook didn't feel anything was wrong with the food and stated he could reheat it, via microwave I presume. I reiterated that the cheese wasn't even melted, how hot can a burger be if it doesn't even melt the cheese on it? My friend had his burger remade but I declined. I didn't feel comfortable having a pissed off cook remake my food. To their credit my friend's burger was remade and looked great. My friend said it tasted great too. After numerous scenarios similar to this I don't think I'll be visiting Red's again anytime soon.