I recently used their services for a refinance, an...

I recently used their services for a refinance, and overall, it was an average experience. The website was informative and easy to navigate, and the initial communication was prompt. However, I found that the follow-up communication was lacking at times, and it would have been helpful to receive more regular updates on the progress of my application. The staff were professional and knowledgeable, but at times I felt like I had to be the one chasing for information. The rates and terms offered were competitive, and the closing process was smooth. In conclusion, although the company provided a decent service, there are areas for improvement in terms of communication and customer engagement.