D

Review of Hawaii Medical Service Associa...

My son (born and raised in Hawaii) was referred by...

My son (born and raised in Hawaii) was referred by member services to Leahi Hospital for Emergency Room Services. Not everyone knows that Leahi is not a real hospital, it's an Old Folks Home! But, how is it that HMSA's member referral services does not know?
Member services gave him two referrals. Leahi and another hospital that is an hour ride on TheBUS. My son went to Leahi on TheBUS , only to find that there is not even a regular hospital, much less an ER. So, from there, in pain, suffering, and medical danger, he had to take the bus for another hour to get to the next ER referral, even though there are regular hospitals, with real emergency rooms, much closer to his home.
Certainly HMSA would not do it on purpose, but do they just not know what they are doing?
Perhaps the referral service has been outsourced to a foreign or mainland location? He told me that 2 of the 3 people he spoke with from the referral service could not pronounce Hawaii's street and hospital names.
I wonder if this has happened to anyone else.