Our visit was at 15.30 on Sat 17 Feb. Sadly the sp...

Our visit was at 15.30 on Sat 17 Feb. Sadly the spa did not match up to its 5 star rating. The receptionist seemed a bit surprised by our arrival and unsure of our booking. She asked us to wait and called us a few minutes later.
I asked for the form that we had to fill in. She said I should fill in one form for both my husband and myself. We don't have the same medical conditions so how can I complete 1 form? Do they even read the forms? She was unprofessional and unorganised. The massage by Anna and Mpho was good. I am used to being given water after a massage but we were not offered anything and the water canister was empty. A disappointing experience after travelling 91kms for a spa treatment.