Hello,

Hello,

I ordered an item on the 12th of Feb for next day delivery. You attempted to delver on the 13th at 9.30 pm however i had ordered to a work address and we closed at 6pm. I got an email stating you would attempt delivery 2 more times 7 days a week. You haven't. I have then live chatted and asked where the delivery is and spoke to someone call Folashade who was very uphelpful. I sent in an email to complain about that service and yet to have a response. I have then had to live chat again on Saturday to ask where it is and said i had to wait until the end of the day Monday 17th. I have then live chat again to be told it was returned to you on the 14th which i could have just been told on the 14th when i live chat the 1st time. I have live chat today and been informed it was returned even though i have an email stating it will be attempted to deliver 2 more times 7 days a week. I have now been told i have to wait for around 3 weeks for a refund. I have asked to speak to a manager and i cant, i have been hung up on twice on the live chats whilst typing a reply. The customer service from ASOS is utterly truly terrible ! How you retain a customer base with the rude staff and lack of processes is beyond me. This email will probably be ignored as well or generate a generic response with no help or solution offered. Please remove me from the mailing list as i wont be ordering from you and will tell anyone else not to waste their time with a company that so clearly does not value customers.