Sana Khan

Review of THE GROSVENOR HOTEL VICTORIA L...

Well tonight I had the worst experience of my life...

Well tonight I had the worst experience of my life.While me and my friend were looking for hotels somebody suggested us this hotel.
And as we entered the hotel there was no one at the reception except a girl and a guy who were talking to eachother.So we waited for like 10 minutes near the door but then as we came from Milton Keynes and we had heavy luggage with us we were so tired and in a rush to use the rest room as we were approaching suddenly a man approached and rudely said to us hello where are you going and as I had no clue about it that who is he i said we want to use the rest room to which he said you will get me into trouble?? Like are you serious?
How can we get you in trouble and on that very moment we decided not to talk to him further my friend asked why cant we use the rest room he said the lady is cleaning them.
I just cnt sum it up that what type of manager was he if he was the manager why wasnt he there at the reception and why it took him 10 minutes to show up?
I am never gonna visit this hotel in my entire life and a least you can do is to train him well on some communication skills and some manners. He was completly rude and had a very stern and unapproachable personality.It was 2:00 AM in the morning, we wanted to had a good stay in Central London but this man's attitude has spoiled it all and will remember it and wont recomend it to anyone.